Discussion topic: Contacting Sky

This message was authored by: Shauna72 · ‎01 Jan 2024

Hi,

is there a way to contact Sky without ringing them? I really need to have a chat with them about my account but my anxiety is making telephone conversations really triggering at the moment...

obviously I will call if it's the only way, but hoping to make contacting rhem as easy on myself as possible...

thankyou in advance

This message was authored by: MarkGoldsmith · ‎01 Jan 2024

@Shauna72

I'd suggest getting yourself registered with the Sky accessibility team as they would then be able to provide further methods of communication.

https://skyaccessibility.sky/

Generally phone is the main option, although if you have a Facebook or X account you can also reach out to the Sky Help Team on those platforms but they are limited in what issues they can help with and may divert you to calling based on the issue.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by: MarkGoldsmith · ‎01 Jan 2024

@Shauna72

I'd suggest getting yourself registered with the Sky accessibility team as they would then be able to provide further methods of communication.

https://skyaccessibility.sky/

Generally phone is the main option, although if you have a Facebook or X account you can also reach out to the Sky Help Team on those platforms but they are limited in what issues they can help with and may divert you to calling based on the issue.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

If you would like to post a “Send Your Thanks to Sky” message please click Here

Discussion topic: Contacting Sky

Contacting Sky

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