Discussion topic: Contacting Sky by emaily
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 03 Jun 2025 02:28 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Contacting Sky by emaily
My broadband contract is due to be changed in about 4 weeks and I have a problem (health wise) ringing and explaining my problems with the new contract on the phone I've been trying to get an email address to contact Sky but to no avail. When I go on my Sky app it won't let me get on the old/ contract pages. Can anyone help me please
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 03 Jun 2025 02:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Contacting Sky by emaily
Sky don't use email for general communication but…
If you have health issues that affect your ability to communicate, it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look here… ~
https://www.skyaccessibility.sky/
https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers
https://www.sky.com/help/articles/third-party-assistance
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 03 Jun 2025 02:33 PM - last edited: 03 Jun 2025 02:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Contacting Sky by emaily
In fact you were provided with the exact same advice on the 9th May.
https://helpforum.sky.com/t5/Account-Billing/Contacting-Sky-by-email/m-p/4979375#M254799
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 03 Jun 2025 07:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Contacting Sky by emaily
Thanks, I know now, not stupid 🤣🤣just forgetful (I'm afraid a brain aneurysm and early onset dementia does that generally) thanks for your help - twice 😬
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page