Contact from Sky Community

[GANDALFIO]

Hi
I received a call today from somebody claiming to be from Sky Community. I have checked the number out and would like them to call me back. Can you arrange this? It's about billing 

Thank you

[Daniel0210]

@GANDALFIO 

You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Community staff do not call customers. 

[GANDALFIO]

How do I contact Sky about this , they said I have a price rise coming and they can reduce the cost 

Thanks

[Daniel0210]

@GANDALFIO 

Sounds like it was scammers contacting you. 

[MightyQuinn]

Hi @GANDALFIO   It sounds like this scam Account Takeover.

[PandJ2020]

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@GANDALFIO wrote:

How do I contact Sky about this , they said I have a price rise coming and they can reduce the cost 

Thanks

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I agree with @Daniel0210 

It was most likely the common scam.  If they are offering 40% discount then the alarms bells ring...

[Daniel0210]

@GANDALFIO 

Scammers try to obtain sufficient information to be able to order expensive mobile devices under your name which Sky innocently deliver to you. Hopefully you hung up before divulging anything.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it.

See this link

https://www.sky.com/help/articles/account-takeover 

With any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.