Complaint

[Andy2011]

How do I raise a complaint to sky, they have screwed my account up and I now cannot order anything online on the app or sky web site

[Mark39]

https://www.sky.com/help/articles/how-to-make-a-complaint

[caesarome]

@Andy2011 

How has you account been messed up and what happens when you try to place an order ?

[Andy2011]

It shows up as we cannot complete this order online, the only thing it lets me do is make some changes to tv package

[Me134]

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@Andy2011 wrote:

It shows up as we cannot complete this order online, the only thing it lets me do is make some changes to tv package

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Rather than use the complaint form which needs to be given 6 weeks for a response you're best off contacting them.

https://www.sky.com/help/articles/contacting-sky

[Andy2011]

There isn't a option for complaints against account 

[caesarome]

Just pick the option against the order you were going to place.

[Andy2011]

If I click on what I'm trying to order it says sky protect or smart home customer but I am neither

[Andy2011]

I don't get what has happened to sky as their customer service is very poor and some of the staff come across as very unhelpful all they want to do is keep transferring you to other people and you still don't get the issue sorted