On the 15/04/2025 @ 13:12 I contacted the Sky complaint dep't and spoke with an opperative called Michael. On the 18/12/2024 I had contacted Sky to find out when my contract for TV, Broadband and Line rental would expire. I was told the 18/01/2025 and at that point I said that I would not be renewing my contract for any of these services. My Broadband service was replaced on the 02/01/2025 by Virgin, All of the SKY equipment was returned by me in the Package supplied by SKY and a recieved accknowlagement email was sent to me. At this point and as far as I knew my broardband and all other services provided by SKY was finished on the 18/01/2025. However It appears that only the TV had been cancelled and further unauthorised by me, ammounts had been taken fron my Bank £43.00 on the 3rd Feb' and a furter £43.00 on the 3rd of March. When I realised what was happening I cancelled my DD and SKY then sent a demand for £46.00 as a unable to collect remindaer Eventually I contacted Sky and sopke with Michael wo raised the complaint ref' number, on 15/04/2025 @ 13:112. Michael then said that he would contact me between 18.00 /19.00 hrs later that day with he hoped further Information which would help resolve this matter. Unfortunately I was unable to recieve this call and since then I have been unable to contact any SKY telephone number. As MY phone has had a restriction placed on it !!!! Please can Michael or any one else from SKY contact me to resolve this situation.
Yours sincerely D E Jackson a very frustrated 80 year old Ex' Sky Customer
