07 Jul 2024 01:12 PM
07 Jul 2024 01:28 PM
Posted by a Superuser, not a Sky employee. Find out moreYou might wish to make a formal complaint: https://www.sky.com/help/articles/how-to-make-a-complaint
07 Jul 2024 01:28 PM
Posted by a Superuser, not a Sky employee. Find out moreYou might wish to make a formal complaint: https://www.sky.com/help/articles/how-to-make-a-complaint
07 Jul 2024 01:29 PM
Posted by a Superuser, not a Sky employee. Find out moreIt sounds as though you have been put on Netflix's basic plan which contains adverts.
If you have been compensation then it will be added to your account as a credit so have you looked into this to see if you see it.
Regarding your Dad's home, what have Sky said about this ?
07 Jul 2024 03:26 PM
Posted by a Superuser, not a Sky employee. Find out more
It's inadvisable to combine the two issues. Recompense for poor advice is entirely voluntary in the part of the vendor, while compensation for failed broadband/telephony is mandatory under a scheme overseen by Ofcom.
07 Jul 2024 03:28 PM
Posted by a Superuser, not a Sky employee. Find out more
@Eileen89 wrote:
I was offered £100 compensation to be deducted over the next 12months.
Incidentally that's almost certainly an in-contract discount, not 'compensation', and referring to it as such confuses things.
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