Compensation not paid

[DavidArcher1]

Im due compensation for late fibre installation and was told it would automatically applied as a credit to my account. It's been well over 30 days now and still nothing. 
everytime I try to call sky I press options and they want to send me a text rather than let me speak with someone. Please help 

[Daniel0210]

---

@DavidArcher1 wrote:

and they want to send me a text rather than let me speak with someone.

---

@DavidArcher1 
The start will be automated which may try to send you here to the forum or suggest you receiving a text. Decline the offer. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[DavidArcher1]

Thanks I'm on the phone now but the guys English is very limited it's an absolute nightmare. Not only have I been without something I've paid for over 3 months but now I'm having to jump through hoops to get what they should automatically pay me. It's a bit of a joke to be honest. 

[DavidArcher1]

Is there anyone works for sky in here that can help me please? 

[SKY1992bf]

@DavidArcher1  no one from sky will be able to help you with this on here for two reasons 

one they can only issue a refund once a credit has been applied to your account and two in this particular case automatic compensation is non refundable unless your account has been cancelled otherwise it will be used against future bills only 

[DavidArcher1]

Hi it's the credit that hasn't been applied I'm not actually after a refund I'm happy with it going on my bill but I was told it would go on automatically after 30 days and it hasn't. Cheers

[SKY1992bf]

@DavidArcher1  My original answer stays I'm afraid sky staff on here cannot apply account credits