@F1Moose wrote:
Logged in to my account which exists because I used to be a customer a few years ago.
I think this is where you are going wrong. If you are no longer a Sky customer and haven't been for a year or more then you have to sign up as a new customer as your old account is closed so you can't order anything via it.
If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:
https://www.sky.com/myaccount/my-details
Then place the order as a new customer.
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