Charging 5 Pounds extra every month

[Anonymous]

hi, 

could you please explain why you charge me 5 pounds additionaly every month? 
thank you.

[Daniel0210]

@Anonymous 
Unless you’ve recently changed your subscription, prices go up for either the annual price increase (April in the UK), when your discounts have ended, or a combination of the two.

Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price.

Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If you’re no longer in a discounted minimum term, or its ending soon the best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

[MightyQuinn]

Hi @Anonymous   If you are not aware, this is a community of customers, not Sky customer services. Please see Welcome below.

[Anonymous]

@Anonymous Is it a late payment fee being applied? It should say on your bill what it is for.

[Daniel0210]

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@Anonymous wrote:

@Anonymous Is it a late payment fee being applied?

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@Anonymous 

Unlikely. Late payment fees are normally £10 and the charge wouldn't be every month. 

[Anonymous]

@Daniel0210 Unless the payment was late every month! As you say, not the right amount though. 

[TimmyBGood]

@Anonymous 

On a Sky Broadband subscription, £5 is typically the (discounted) monthly cost of either the Broadband Boost or WiFi Max add-ons.