I want to speak to a person

[AceandD]

I want to talk to a person about an overcharge on my account, but keep getting automated messages, and i have to pay the bill before it will allow me to talk to a person i am not going to do that as ive been overcharged

[caesarome]

Tell us more about this overcharge, could it be that a discount you had on your account is either coming to an end or has ended ?

[Daniel0210]

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@AceandD wrote:

i have to pay the bill before it will allow me to talk to a person i am not going to do that as ive been overcharged

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@AceandD 
Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. (If you’re in arrears for 56+ days Sky can fully terminate your subscription.)

These restrictions are automatic and we've been told agents cannot override this process even if you’re told otherwise. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Mark39]

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@AceandD wrote:

I want to talk to a person about an overcharge on my account, but keep getting automated messages, and i have to pay the bill before it will allow me to talk to a person i am not going to do that as ive been overcharged

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SImply not paying when your bill falls due is not the right way to go about sorting out a query. Pay first, then discuss it with Sky. If they've got it wrong they'll refund any overpayment.