Charges for non-return of equipment!

[SarahMPL31]

As i was moving house i cancelled my broadband and Sky sent the returns packing to my old address 🙈

i sent back fully labelled as instructed & it was delivered (see attached) but still got reminders to return. So, i rang & spoke to someone on 29/05 who confirmed that equipment was all received & no charges BUT now I've had a bill for £53!!!!!

 

[caesarome]

@SarahMPL31 

When you say you have had a bill, has it been applied to your Sky account ?

[SarahMPL31]

Yes theyve raised a new bill

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[SarahMPL31]

Thanks but i managed to get through by phone & hopefully all sorted now