Charges despite returning equipment

[Ndd]

I have just received an email from sky stating;

We're writing to advise that you still owe £158.24 as a result of early termination charges, equipment you have purchased or failed to return when requested.

Unfortunately, if we do not receive full payment from you within the next 10 days, we will have to refer your account to a debt collection agency which could lead to legal action being brought against you.

It was not an early termination, the contract came to an and after they wanted to put the price up by around three times what I was paying I moved to Virgin Media.

The sky equipment has been returned I have the post office receipt from the return and have checked the tracking which says that it has been delivered.

I will try phoning  tomorrow but if anyone has any advice I would love to hear it.

[caesarome]

---

@Ndd wrote:

It was not an early termination, the contract came to an and after they wanted to put the price up by around three times what I was paying I moved to Virgin Media.

---

And you gave the required notice to cancel and when you did this you were not in a contract at the time ?

[Ndd]

Yes, I gave the required notice and have all the relevant emails etc. regarding this.

[caesarome]

@Ndd 

To see if they can help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Ndd.

[Ndd]

All proper procedures were taken, Sky confirmed that they're were no charges as long as equipment was returned.

All equipment was returned yet I'm still being threatened with bailiffs!

Not happy to say the least!! This has serious consequences with credit reports!!!

[caesarome]

@Ndd 

Have you responded to the chat invite that is open for you at the bottom of this page ?

[Daniel0210]

@Ndd 

You need to engage with the chat process that was sent to you yesterday. 

[Greenfingers001]

Update:

Spoke with @Ndd and resolved issue, thanks again for the escalation have a great afternoon 🙂

[Ndd]

All good now, hopefully sorted out!