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Discussion topic: Charged twice

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This message was authored by: Fiona291089

Message posted on ‎22 Aug 2026 11:13 AM

Charged twice

Hi On my bill for 1st September I am being charged twice for sky glass. Why is this? 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎22 Aug 2026 11:17 AM

Re: Charged twice

Posted by a Superuser, not a Sky employee. Find out more

@Fiona291089  Have you looked at the bill as it will show if it's for 2 different billing periods?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: MightyQuinn

Message posted on ‎22 Aug 2026 11:35 AM

Re: Charged twice

Posted by a Superuser, not a Sky employee. Find out more
@Fiona291089 wrote:

Hi On my bill for 1st September I am being charged twice for sky glass. Why is this? 

Hi @Fiona291089   That is not something the community would know. What do your bill show https://www.sky.com/bill? Look for -xx days for period covered.

Welcome to the Sky Community Forum

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Message posted on ‎22 Aug 2026 01:03 PM

Re: Charged twice

Posted by a Superuser, not a Sky employee. Find out more

@Fiona291089 

Are you new to Sky or have you changed your billing date ?

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This message was authored by: peter-marlow+1966

Message posted on ‎22 Aug 2026 05:03 PM

Re: Charged twice

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Fiona291089

Have you  changed  from  sky  q  to sky  stream ?

P c marlow
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This message was authored by: peter-marlow+1966

Message posted on ‎22 Aug 2026 05:07 PM

Re: Charged twice

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If you  have  changed  from  sky q to stream then you will  have two bills  to  pay  your last sky q  bill and your  first  sky  stream bill

But as we are  fellow customers on here like yourself and can not see your bill  you  need  to look at this bill on your my sky app  and also your next bill to see what is happening 

P c marlow
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