Charged twice

[TiaBillingsley]

Hello, I need help, I've been charged twice this month for sky streaming? Can someone help me?

[Daniel0210]

Have you made a manual payment @TiaBillingsley 

If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[TiaBillingsley]

Yeah I did do a manual payment as it said the bill wansnt paid when it was but they haven't took it off my next bill 

[TiaBillingsley]

How do you message the team? 

[Daniel0210]

@TiaBillingsley 

We can on,y escalate it once you confirm it's showing as a credit on your Sky account so…?