Bill

[Leanne2005]

My plan for broadband was 20 pound a month as I was on universal credit and my bill is 40 ?

[cookiemonsteruk]

@Leanne2005 

If you are still on universal credit you would need to make a new claim for skys social tariff

[Leanne2005]

When I was on phone as new customer just a few days ago I told them I was on universal Credit and they she said it was 20 pounds not 40 and I've just verified my bill and it's saying 40 a month thats not what a signed up for 

[Daniel0210]

@Leanne2005 

Have you checked the dates for that bill? As a new customer it's likely to be for longer than a month.

[cookiemonsteruk]

@Leanne2005 

Did they ask for your national insurance number to verify your benefit entitlement?

[Leanne2005]

No never asked for that ? 

[cookiemonsteruk]

@Leanne2005 

Thats the only way they can verify you claim for broadband basics

Could you post you bill?

You may have to call them again to give your national insurance number

[Daniel0210]

@Leanne2005 
This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

As stated, in order for Sky to renew they carry out checks with DWP and they will need your NI number. The social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.

[Leanne2005]

Well that's disgusting telling customers one thing and not doing it ill be putting a complaint in tomorrow anything for a qick sale eh 

Thanks for the help

[cookiemonsteruk]

@Leanne2005 

Its rare but not unheard of . I'd give sky a call as well

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland