Charged twice for a bill that i paid early

[Tracey80]

This service is wrong I paid my sky stream on the 8th November and been charged again the same amount of money on the16th and paid again 

[Mark39 · Accepted solution]

It's unnecessary and unwise to make manual payments for exactly that reason - it won't necessarily stop your direct debit being paid as well.

Once your Sky account shows you are in credit, we can arrange some help for you to request a refund, if you wish.

[Daniel0210]

@Tracey80 

Bills are generated two weeks before the payment date. As @Mark39 has stated, if you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest not making manual payments unless requested to by Sky. 

[Tracey80]

I do this every now and then to keep ahead else sometimes I won't have the money for the dd 

[Tracey80]

Why does it always say not a sky employee 

[Daniel0210]

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@Tracey80 wrote:

I do this every now and then to keep ahead else sometimes I won't have the money for the dd 

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@Tracey80 

Unfortunately as @Mark39 has stated that is what happens. Our advice is leave your continuous payment method to work. 

What normally happens is if you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later.

(At this point don’t be tempted to make a manual payment as it's likely to go towards the following months bill, leaving your current bill unpaid and you subsequently restricted).

After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. 

[Tracey80]

It helps sometimes not this 1

[Daniel0210]

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@Tracey80 wrote:

Why does it always say not a sky employee 

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@Tracey80 

Because @Mark39 and myself are customers like you.