Did you contact Sky prior to returning it to explain what you wanted to do? If you did any refund will be reimbursed but it'll take a few weeks.
▪️ I AM NOT A SKY EMPLOYEE ▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
Charging starts as soon as you have received it so even if you returned it within the 31 day cooling off period that chances are you will see a bill, this should be returned over the coming weeks if you have now cancelled and returned the iPad.
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Posted by a Superuser, not a Sky employee. Find out more
@Nage1 You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.
We can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.
If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky (Ireland ) and negotiating or potentially amending your package which will require a new 24 month minimum term contract.
Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.
If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.
▪️ I AM NOT A SKY EMPLOYEE ▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▪️ Sky customer since 2001 with: Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
