Charged for returned Sky Equipment

[Sb501]

I upgraded to Sky Glass and was then sent the return packaging. I return the old equipment but got a reminder email. 
I phoned the help desk and uploaded the Roymail proof of delivery and was told all was OK but today i have had a text to say i am being charged?

[Daniel0210]

@Sb501 

Have you still got that proof of posting? 

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[Sb501]

Yes. Royal mail tracked

[caesarome]

@Sb501 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Sb501 to chat.