Charged for non return of equipment

[Ironman98]

Hello

we have received a charge for non return of equipment after a recent renegotiation of our sky deal that involved a lengthy chat with the overseas call centre who then put us through to the UK operators. 

How do we get the charges removed without a lengthy call? 

TIA. 

[Daniel0210]

@Ironman98 

So you renewed your subscription and are still using the equipment Sky want back? 

[Ironman98]

Yes, that's correct. Nothing changed. Still use all the same equipment. They would only negotiate with us after we said we would cancel. 

[caesarome]

@Ironman98 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[Ironman98]

Thank you both. 

[Mr+Flibbles+86 · Accepted solution]

Thanks for escalating this. We’ve sent an invite to @Ironman98 to chat.