Discussion topic: Charged for calls even with Sky Talk Anytime Extra

This message was authored by: MARLER123 · ‎11 Dec 2023

Hi,

Does anyone know why I am still being charged for calls even though I have sky talk anytime extra on my account? I am in effect now paying twice for the calls.

All the calls are local and within 'normal' hours. These are landline calls as around our area mobile phone signal is so poor

I have been unable to find answers online elsewhere.

Thanks

This message was authored by: brianholt · ‎11 Dec 2023

@MARLER123 are they more than 1 hours duration. If so they become chargeable

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Like you I am a fellow customer trying to help so please provide as much info as possible
Sky Q : Sky Gigafast : Sky Talk Anytime : Panasonic JZ2000 OLED

This message was authored by: MARLER123 · ‎11 Dec 2023

Hi, no longest is 46 mins

I attach a picture of durations and costs

This message was authored by: Daniel0210 · ‎11 Dec 2023

@MARLER123

I suggest checking with Sky that you're still on the Sky Talk Anytime tariff.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: MARLER123 · ‎11 Dec 2023

Thank you I will do, it is itemsised on my bill and I am paying for it

Discussion topic: Charged for calls even with Sky Talk Anytime Extra

Charged for calls even with Sky Talk Anytime Extra

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