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Discussion topic: Charged extra

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This message was authored by Nawanshahr This message was authored by: Nawanshahr

Charged extra

I chargered more then normal I should charge 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Charged extra

Posted by a Superuser, not a Sky employee. Find out more

@Nawanshahr 
A discounted deal might have ended. You would have been told the date the discounted deal was ending when you originally took it out. If you haven’t already you should compare a previous bill to your latest bill and see where the amounts differ.
If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another minimum term contract. Sky are not obliged to offer you another discount but if you sort something out to your satisfaction make a note of the date it’s ending.

You can either call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

This link https://www.sky.com/help/articles/been-overcharged may also help.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Charged extra

Posted by a Superuser, not a Sky employee. Find out more

Have you checked your bill? Compare it with the previous one and see where it's different. Discounts expired perhaps? Or are you new to Sky?

This message was authored by caesarome This message was authored by: caesarome

Re: Charged extra

Posted by a Superuser, not a Sky employee. Find out more

@Nawanshahr wrote:

I chargered more then normal I should charge 


Are you new to Sky @Nawanshahr if so then your first two bills are higher as they cover a long billing period than the usual 4 weeks.

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