@Weichen
Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.
We used to escalate this to Sky on here via their Community Messaging Team but unfortunateky that process has been unavallable for some time and we don't know when it'll return.
If you don't want to wait you will need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.
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NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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MERRY CHRISTMAS and a HAPPY NEW YEAR
