I was out of contract with Sky, and made the move to Virgin, who did the cancellation with Sky and had an email clarifying I was leaving on the 18th July. I paid a full months bill after the cancellation and then another part month and this month ky are trying to take another £77 off me. Why is this ?
One Switch is only for broadband. £77 sounds like it's for a TV subscription so that won't have cancelled.,
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Posted by a Superuser, not a Sky employee. Find out more
@JoRose Virgin cannot cancel your Sky TV package on your behalf. You need to contact Sky to cancel the TV side of things giving the usual 31 days notice.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
