Charged After Cancelling

[Iain5]

Cancelled Sky broadband last month (April) and it was turned off in the middle of the month. My next bill has since came out and I've been charged for mid-April to mid-May. 

Is there a way to start the refund process without calling? They make it so difficult to get in touch that it's pushing me towards cancelling everything. 

[caesarome · Accepted solution]

@Iain5 

Do you now see a credit in your account for this April payment because if you do the refund can be arranged via here by Sky's messaging team, so let us know if you see the credit.

[Iain5]

It's on my latest bill as paid if that's what you mean? Although I have just noticed at the bottom of the bills page it says that any changes to subscriptions will be corrected at the next billing. 

[caesarome]

If you look at what will have been your next bill do you see the credit ?

[Iain5]

It is. I can just wait for it going through as normal. Thanks for your help. 

[caesarome]

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@Iain5 wrote:

I can just wait for it going through as normal. Thanks for your help. 

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OK, but as this can take a while and might not be refunded to you anytime soon if you change your mind just reply here as someone will escalate your post to Sky's messaging team about this.

[MartinCarling]

On 6 OCTOBER 2024 I selected a new My Mix data plan for unlimited data by accident at a cost of £40 ( I did not want or need this) 

I then attempted to override this by choosing a My Mix data plan of 5GB for £10. 

I was out of the country at the time and could not  access my emails. 

My bill for 10 OCT to 9 NOV shows charges for both the unlimited data plan (£40 (minus a credit of £8)) and the 5GB plan @£10. 

Please arrange to refund the £32 you have overcharged me. 

I would also like to revert back to my previous plan of My Mix 1gb at a cost of £8 as this is adequate for my use (I always have a good balance in the piggybank if I run out of data. 

I look forward to hearing from you. 

[Daniel0210]

@MartinCarling 
In case you aren’t aware we are mainly fellow customers on here trying to help other customers and you’re not contacting Sky Customer Services by posting on the forum.

You can only change the data plan once a month. Best to call Sky to see what they suggest. Just dial 150 from your Sky mobile. 

[PandJ2020]

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@MartinCarling wrote:

On 6 OCTOBER 2024 I selected a new My Mix data plan for unlimited data by accident at a cost of £40 ( I did not want or need this) 

I then attempted to override this by choosing a My Mix data plan of 5GB for £10. 

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As @Daniel0210 notes you can only change your mix once per month.  If you select a higher data plan then it becomes available immediately (and you would be charged for it).

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My bill for 10 OCT to 9 NOV shows charges for both the unlimited data plan (£40 (minus a credit of £8)) and the 5GB plan @£10. 

Please arrange to refund the £32 you have overcharged me. 

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I don't think you've been 'overcharged'.

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I would also like to revert back to my previous plan of My Mix 1gb at a cost of £8 as this is adequate for my use (I always have a good balance in the piggybank if I run out of data. 

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Once you change your plan there's no guarantee the plan you were on will be available to switch back to.  You can only switch to the plans available on your account.  This may only be the £10 plan you mention.

As noted, you'll need to call Sky on 150 but I don't think there's anything they can do (other than goodwill adjustments).

[MartinCarling]

Thanks.