Charged After Cancelling

[Iain5]

Cancelled Sky broadband last month (April) and it was turned off in the middle of the month. My next bill has since came out and I've been charged for mid-April to mid-May. 

Is there a way to start the refund process without calling? They make it so difficult to get in touch that it's pushing me towards cancelling everything. 

[caesarome · Accepted solution]

@Iain5 

Do you now see a credit in your account for this April payment because if you do the refund can be arranged via here by Sky's messaging team, so let us know if you see the credit.

[Iain5]

It's on my latest bill as paid if that's what you mean? Although I have just noticed at the bottom of the bills page it says that any changes to subscriptions will be corrected at the next billing. 

[caesarome]

If you look at what will have been your next bill do you see the credit ?

[Iain5]

It is. I can just wait for it going through as normal. Thanks for your help. 

[caesarome]

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@Iain5 wrote:

I can just wait for it going through as normal. Thanks for your help. 

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OK, but as this can take a while and might not be refunded to you anytime soon if you change your mind just reply here as someone will escalate your post to Sky's messaging team about this.