Charge

[Christine_151]

I have been charged for not returning old hub but I was never sent a return box to send it back and was not told on phone call that I needed too am not happy with the charge am a single mum and that money taken out has massively effect us

[Daniel0210]

@Christine_151 
It depends which hub you have.

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband]. 

If you've still got the router you can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Unipart take about 2+ weeks to process returns. Sky should then reimburse any non return charge.