12 Jul 2024 07:31 AM
12 Jul 2024 07:39 AM - last edited: 12 Jul 2024 07:42 AM
Posted by a Superuser, not a Sky employee. Find out more@Christine_151
It depends which hub you have.
https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment
Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband].
If you've still got the router you can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
Unipart take about 2+ weeks to process returns. Sky should then reimburse any non return charge.
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