Charge on email for sky hub returned

[Prolt]

I returned the sky equipment on 16th August and got proof of delivery was delivered on 23rd August tracking No ZY132391800GB therefore will not accept charges for this can someone email me with confirmation that there will be no charges on my account as cannot get through to anyone on phone to speak to about this 

[Daniel0210]

@Prolt 

Sky won't call or email you but I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Prolt an invite to chat.