Charge for use away from home

[Chady1526]

I have been charged 26 pound for allegedly using my streaming pucks elsewhere.   I have not, and have sent photographs via a link sent by sky technical proving where my devices are.   I have been using a WiFi extender but have not streamed out side of my property.    2 calls have met with blank response.    I am considering cancellation even if it costs me.   I am not been robbed like this.  Regards Iain.     Please be aware.  

[caesarome]

@Chady1526 

Have you put in a complaint by filling in this form:

https://www.sky.com/help/complaints

This gives Sky 6 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.

[Daniel0210]

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@Chady1526 wrote:

Please be aware.  

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@Chady1526 

Sending warnings like that are pointless here. This is a customer ▶️ customer discussion forum where we try to help other customers. You haven’t actually contacted Sky by posting on here.

[PandJ2020 · Accepted solution]

This would suggest your public IP address is changing.  (Thus giving the impression of being used in multiple locations)

Who is your ISP?

[Chady1526]

I have contacted Sky by mail and spoken to advisors. 

[Chady1526]

Plusnet.    

[PandJ2020]

Ok, they do not appear to use CGNAT - have you rebooted your router recently?