Charge applied for returned equipment

[Jen44444]

I returned all my equipment, sky q box and mini box along with all cables and remotes and  received acknowledgement of receipt. I'm now being told that I'm being charged for the mini box as this was not received, but everything was sent in the one box provided. Could someone please advise?  Many thanks  

[MightyQuinn]

Hi @Jen44444 

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Jen44444]

Thank you so much ☺️ 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Jen44444.

[Victor21]

I have returned everything someone needs to have a look properly.

many thanks 

Victor 

[Mark39]

@Victor21 you're only telling other customers,  I'm afraid.  When did you return your Sky equipment? Do you have proof of postage?