Refund on payment

[Bulkita1314]

I was billed on the 16th of June £26 my bill date has been set to the 25th since I started with sky and by taking the money out of my account 9 days before it was due out you have left me in a minus the virtual help was the opposite but led me here so hopefully I can get this resolved asap I've had to borrow money to pay other bills and feed myself because my account was put into a minus.

[caesarome]

@Bulkita1314 

We are customers here who help each other so you are not talking to Sky support.

You say your were billed 9 days early so what shows on your Sky account here for this:

https://www.sky.com/bill/tv-broadband-talk

[Bulkita1314]

The virtual assistant told me to come here and query it? Fs lol it doesn't say if I could screenshot my banking app id of uploaded the payment and then the bill which says it's not due out til the 25th 

[caesarome]

@Bulkita1314 

Forget your banking app what does it show on your Sky account on the link I posted for you ?