Discussion topic: Changing payment method
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Message posted on 27 Feb 2026 09:31 PM
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Changing payment method
Have been trying to change the payment method for Sky streaming account from card to direct debit, both on the app and on the website but keep getting message that the details don't match. Have tried to find out via the website why I can't make the change but with no success
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Message posted on 27 Feb 2026 09:33 PM
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Re: Changing payment method
Is it after entering the direct debit details that you see this message ?
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Message posted on 01 Mar 2026 03:55 PM
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Re: Changing payment method
Yes (sorry for the late response)
Message posted on 01 Mar 2026 04:00 PM
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Re: Changing payment method
Hi @hannah99regent I am only guessing, but it is at least 14 days before your payment date?
Message posted on 01 Mar 2026 04:07 PM
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Re: Changing payment method
Have already made first payment plus two overpayments.
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