Changing payment date

[Awc1]

Used the sky app to change payment date from the 10th of the 1st , followed the instructions but kept getting "oops  something  went wrong ",tried countless times no luck, tried online help ,sent me back to the already attempted process. I get the feeling sky is becoming less and less in touch with it's customers, finding it harder to talk to a real person ,instead of interacting with bots.

[caesarome]

@Awc1 

When calling Sky and you hear the bot see if you can get past it if you say nothing.

[Daniel0210]

@Awc1 

And it'll probably be too late for your July bill. 

Bills for Sky Q, Sky+, and Sky Broadband/Talk are generated 14 days before your payment date.

Bills for Sky Mobile, Sky Glass and Stream are generated 3 days beforehand.

[Awc1]

A lot of the information to problems such I've experienced is buried deep and not connected directly to solving the problem logically. 

[PandJ2020]

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@Awc1 wrote:

A lot of the information to problems such I've experienced is buried deep and not connected directly to solving the problem logically. 

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?

See the posts above.

[Awc1]

Yeah,I wrote it and don't understand it.like the sky help .