08 Oct 2024 10:02 AM
I have been alerted for 4 or 5 months now that my regular monthly payment hasn't gone through and I may not be able to continue viewing Sky. Every month is the same as my previous credit card has been cancelled. Easy......................
So every month I go through the obvious solution to change my payment details and enter my new credit card. Easy ...........
NO!!!!!!!!
Every single time I try, and I do this may be 7 or 8 times each month, I get "Something wrong. Please try later" or a message saying the same.
I guess Sky are trying to force me to replace my credit card payment with a bank direct debit.
I HATE SKY WITH A PASSION.
Has anyone had similar issues with updating a payment method??? Every single help guide takes me to the exact same screen where I enter my new card details. But it never ever works. I know my new card off by heart. I know I enter the details correctly.
I want to cancel my Sky Account I am so stressed.
David Grundy
08 Oct 2024 10:04 AM
Posted by a Superuser, not a Sky employee. Find out moreHave you called Sky and ask them to update the card details for you ?
08 Oct 2024 10:15 AM
I did try but the phone menus and wait time only make my stress levels rise still further
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