Change payment method

[tinnn]

 I am a Sky Broadband customer, but I am having trouble changing my payment method.
When I try to update it, I receive the following message:

Change payment method unsuccessful
Your current payment method has not changed due to an unexpected error. Please try again.

Could you please advise me on how to resolve this issue?

[Daniel0210]

@tinnn 

If you're a new Sky customer you need to let two payments go through before you can change the date. Does this apply to you? 

[tinnn]

Thank you for replying!

It applies to my case.

What do I need to do to add payment method?

[Daniel0210]

@tinnn 

See this link regarding changing the date and/or method

https://www.sky.com/help/articles/change-payment-method-or-date