Change in payment date issues

[walts80]

Mid Feb I asked for my payment date to be chnaged to align with my new wages. (My old paymnent date being 6th which was paid as usual on 6th feb) I got confirmation the next payment would be end of  March 2023, which was fine. However sky have tried to take an additional direct debit payment on the 28th Feb which was declined by the bank, even though I had already made a payment in Feb. They have now suspended my services even though the new direct debit date isnt due for another 3 weeks. Is there a way I can get the restrictions taken off my account? as the direct debit shouldnt have been tried to be taken until the end of March.

[SKY1992bf · Accepted solution]

@walts80 the normal proccess is below

If your account is restricted then unless you can get through via a number not linked to your account or by putting 141 before sky’s number then unfortunately you will need to do one of the following in order to remove the restrictions as sky won’t take your call until you do

1. Pay the outstanding balance in full (which you can do here https://www.sky.com/myaccount/bill/pay#M1014) and setup a new continuous payment method (which you can do here https://www.sky.com/myaccount/bill/change-payment-method#M1014) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Or

2. Pay all bar £25 (use the link posted above)(the unpaid £25 will be added to the next bill) and setup a new continuous payment method (use the link posted above) (services won’t be restored until the payment has cleared, so if payment is/was made on a weekend or bank holiday then it’s unlikely that payment will clear and services are restored until the next available working day)

Two important points about option 2

1. There is no guarantee that it will work as it depends on payment history

2. It is not applicable to mobile accounts

If your more than two weeks late in paying sky will insist on you paying next months bill in advance as well before restoring services

It is also important to note that sky don’t do payment plans I’m afraid (except on a legitimately closed account)

If you disagree with the billed amount it’s advised to pay it first to get service restored then you will be able to contact sky to dispute it and should sky agree an error has been made they will refund any overpayment

important note: if no payment is made within 56 days of payment due date of the last unpaid bill, Sky could cancel your account automatically.

[SKY1992bf]

@walts80  if the date was changed two weeks bfore payment due date , the change won't take effect until the following month

[walts80]

Thank you for replying so quickly. I think the dates were just outside of two weeks, but I cannot be 100% sure.

I am trying to gove option 2 a go as my reason for changing dates was due to a change in job, so funds are tight, so any little amount I can push out the better.

[caesarome]

I think the issue here you can not have a billing date of 6th February and the next one at the end of March as that is just short of 2 months without being billed so is probably why you were billed at the end of February so it is aligned with your end of March date.