Change date

[Michaelcairns]

Hi could I change my payment date to the 10th of January please 

[SKY1992bf]

@Michaelcairns  You can't change it until you have completed two full billing cycles,

if you have completely paid two bills then follow the appropriate section of the link below 

https://www.sky.com/help/articles/change-payment-method-or-date

note any changes won't be applied until the following month

[Michaelcairns]

I don't get paid till the 10th of January 

[SKY1992bf]

@Michaelcairns  is this your first bill or have you paid at least 3 already

[Michaelcairns]

This will be my first bill it's due on the 28th of December but I don't get paid till the 10th of January 

[Daniel0210]

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@Michaelcairns wrote:

This will be my first bill it's due on the 28th of December but I don't get paid till the 10th of January 

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@Michaelcairns 
The following process applies to everyone, regardless of any personal circumstances …

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[SKY1992bf]

@Michaelcairns then unfortunately there's nothing you can do at this time, see the advice below 

If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid

[PandJ2020]

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@Michaelcairns wrote:

Hi could I change my payment date to the 10th of January please 

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You'll have to call Sky as we're other customers here.

As noted above this might be problematic.  You may incur late payment charges as well.  (Sky may not be able to override the expected payment dates)