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Discussion topic: Change Payment Methed

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This message was authored by: Andrew264

Message posted on ‎12 Jan 2025 04:17 PM

Change Payment Methed

I have managed to change my payment method for Sky Broadband, but everytime i try to confirm the payment method for the TV and Talk  element, i keep getting an error upon cliking 'confirm'. Card details input are definitle correct. How do i speak to a Customer service rep regards to this ?

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎12 Jan 2025 04:33 PM

Re: Change Payment Methed

Posted by a Superuser, not a Sky employee. Find out more
@Andrew264 wrote:

How do i speak to a Customer service rep regards to this ?

Sky Broadband and Talk are bundled together so are you billed separately for your TV service ?

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This message was authored by: Andrew264

Message posted on ‎12 Jan 2025 07:26 PM

Re: Change Payment Methed

Apologies, I meant i have updated my the 'Streaming TV' elemeant, but could not for the 'Broadband & Talk' 

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This message was authored by: SKY1992bf

Message posted on ‎12 Jan 2025 07:32 PM

Re: Change Payment Methed

Posted by a Superuser, not a Sky employee. Find out more

@Andrew264  use the link below and follow the instructions correctly for broadband it's the first option listed 

 

https://www.sky.com/help/articles/change-payment-method-or-date


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