Change Payment Date Error

[biker1559]

I have been trying a number of times to change the date of payment for Sky TV & broadband, I've been with Sky TV for over 12 years, not matter which way I do, Sky app or on their website I keep getting this. 

As I have only joined Sky broadband on 20th December, could this be the reason?

[MarkGoldsmith · Accepted solution]

If you'd like we can escalate this for the attention of the Sky Messaging Team who may reach out and can hopefully help you.

[PandJ2020]

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@biker1559 wrote:

As I have only joined Sky broadband on 20th December, could this be the reason?

 Possibly - I believe you have to make 2 payments before you can change it and the additional service may have 'reset it'.

[biker1559]

Hi Mark yes please would escalate it, as even thought I have just recently joined the broadband part of Sky the billing date is the same as my TV, so I can't see why it's not letting me change it? Thank you.

[MarkGoldsmith]

@biker1559 

This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @biker1559  an invite to chat.