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Discussion topic: Case ref: 3820712xxx

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This message was authored by: Red_Imp999

Case ref: 3820712xxx

I have tried to get bot help me with a problem but can't get past it. Is there another way to speak to someone online?
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This message was authored by: Annie+UK

Re: Case ref: 3820712xxx

Posted by a Superuser, not a Sky employee. Find out more

You have posted in the Sky Plus forum, if your issue is with a Sky Plus system and you do not have Sky Protect Insurance then Sky no longer provide support for issues with Sky Plus s it is now obsolete

I am NeurodivergentMy F•A•Qs: Sky GlassSky StreamSky GoSky Plus
This message was authored by: Mark39

Re: Case ref: 3820712xxx

Posted by a Superuser, not a Sky employee. Find out more

@Red_Imp999 wrote:
I have tried to get bot help me with a problem but can't get past it. Is there another way to speak to someone online?

Wwe can't see the case you referred to. If you can provide details of the issue we may be able to guide you.

This message was authored by: Dawnie7190

Re: Case ref: 3820712xxx

I requested a refund ..I had cancelled direct debit will this effect me receiving my refund

This message was authored by: GD1

Re: Case ref: 3820712xxx

Posted by a Superuser, not a Sky employee. Find out more

@Dawnie7190  Does a credit show on the account?   When was the refund requested and what did the adviser tell you?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: caesarome

Re: Case ref: 3820712xxx

Posted by a Superuser, not a Sky employee. Find out more

@Dawnie7190 wrote:

I had cancelled direct debit will this effect me receiving my refund


It will do @Dawnie7190 as Sky will have to send you a cheque which is a much slower process, had you left the direct debit in place it could have been refunded within a week.

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This message was authored by: Red_Imp999

Re: Case ref: 3820712xxx

I put xxx because it says do not post personal information/accountinformation. 

 

Basically,  I was unhappy with sky's customer care but they said they would credit me with £24 if I agreed to end the complaint- they have not credited my account. 

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