19 May 2023 09:34 AM
Posted by a Superuser, not a Sky employee. Find out moreWhat same issue @AThom98 , are you see a restricted message ?
19 May 2023 09:38 AM
Yes it says "This page is restricted" when i try to view my bill.
19 May 2023 09:52 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
19 May 2023 02:44 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent AThomas98 an invite to chat.
19 May 2023 04:08 PM
Posted by a Sky employeeUpdate-We are closing this session now but if there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.
17 Jun 2023 02:45 PM
I have the same issue. I try to view my bills but it says that my access is restricted. Could you please help me?
17 Jun 2023 02:49 PM
Posted by a Superuser, not a Sky employee. Find out more@luuuana
Unfortunately the escalation process is unavailable until Wednesday (21st June) so in the meantime you may wish to phone Sky.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 50 minutes
New Discussion