Cant view bills only saying restricted access

[caesarome]

What same issue @AThom98 , are you see a restricted message ?

[AThom98]

Yes it says "This page is restricted" when i try to view my bill.

[caesarome]

@AThom98 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent AThomas98  an invite to chat.

[Addie15]

Update-We are closing this session now but if there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.

[luuuana]

I have the same issue. I try to view my bills but it says that my access is restricted. Could you please help me?

[Daniel0210]

@luuuana 
Unfortunately the escalation process is unavailable until Wednesday (21st June) so in the meantime you may wish to phone Sky.