03 Feb 2023 01:11 PM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
04 Feb 2023 11:29 AM
Posted by a Sky employeeThank you for escalating this. We have sent @Jess1E an invite to chat 🙂
06 Feb 2023 10:34 AM
Posted by a Sky employeeUpdate – We are still looking to help you Barios. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂
03 Apr 2023 03:28 PM
Same here. All my bills and orders are "restricted". Same log on I've used for years.
03 Apr 2023 04:01 PM
Posted by a Superuser, not a Sky employee. Find out moreWould you like the Mesdaging team to contact you about this ?
18 Apr 2023 10:49 AM
Hi,
I'm trying to access my sky bill too and it says "restricted access", even though I have an account and pay for sky monthly!
18 Apr 2023 10:57 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.
18 Apr 2023 11:07 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent MiriamMMM an invite to chat.
18 Apr 2023 11:10 AM
Thanks for the quick response but I've managed to link my account via postcode and now I can access my bills and PDFs. It's not so clear on your website that you need to link accounts before you can access account info so you'll probably get more of these messages!
07 May 2023 08:36 AM
07 May 2023 08:59 AM
Posted by a Superuser, not a Sky employee. Find out more
@MmmCfry wrote:
How do you link account to be able to view and manage bills
Have you not already done so, as per your previous post?
07 May 2023 09:03 AM
@MariaG65 wrote:Can't view bills just comes up restricted access
I guess so? I've been with sky over 12 years but this has only just become an issue. I have full access except for billing and my sky
07 May 2023 09:33 AM
Posted by a Superuser, not a Sky employee. Find out moreAre you logged in with your main Sky ID ?
07 May 2023 09:34 AM
Yes I am
07 May 2023 09:53 AM
Posted by a Superuser, not a Sky employee. Find out moreHave you been able to view your bills previously ?
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