Cant view bills only saying restricted access

[caesarome]

@Jess1E 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent @Jess1E an invite to chat 🙂

[Lisa-P1987]

Update – We are still looking to help you Barios. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂

[GuiseppeBlanchomm]

Same here. All my bills and orders are "restricted". Same log on I've used for years. 

[caesarome]

@GuiseppeBlanchomm 

Would you like the Mesdaging team to contact you about this ?

[MiriamMMM]

Hi,

I'm trying to access my sky bill too and it says "restricted access", even though I have an account and pay for sky monthly!

[caesarome]

@MiriamMMM 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent MiriamMMM an invite to chat.

[MiriamMMM]

Thanks for the quick response but I've managed to link my account via postcode and now I can access my bills and PDFs. It's not so clear on your website that you need to link accounts before you can access account info so you'll probably get more of these messages!

[MmmCfry]

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@MariaG65 wrote:

Can't view bills just comes up restricted access

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@MariaG65 wrote:

Can't view bills just comes up restricted access

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How do you link account to be able to view and manage bills

[Mark39]

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@MmmCfry wrote:

How do you link account to be able to view and manage bills

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Have you not already done so, as per your previous post?

[MmmCfry]

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@MariaG65 wrote:

Can't view bills just comes up restricted access

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 I guess so? I've been with sky over 12 years but this has only just become an issue. I have full access except for billing and my sky

[caesarome]

@MmmCfry 

Are you logged in with your main Sky ID ?

[MmmCfry]

Yes I am

[caesarome]

Have you been able to view your bills previously ?