Cant view bills only saying restricted access

[MariaG65]

Can't view bills just comes up restricted access

[GD1]

@MariaG65  Are you loggong into your Sky account using the correct Sky ID and that you're the primary account holder?

[MariaG65]

I only have sky mobile and am using the email address that my emails from sky go to about my bills. But every time I log in just getting restricted access when trying to view bills.

[caesarome]

@MariaG65 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent MariaG65 an invite to chat 🙂 

[Addie15]

Update-We are closing this chat session now due to no further response. If you still need help please let us know so we can re-escalate this for you. Thanks.

[Barios]

My problem is as above - after i log into my account, other areas including my billing section says im restricted...

[caesarome]

@Barios 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Barios.

[SylviaCro]

I'm having the same issue as above, I require a utility bill to be printed but I have no access once logged in. Every page is restricted on my account. Can I speak with someone please?

[caesarome]

@SylviaCro 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[SylviaCro]

I'm wondering if my request has been overlooked as i'm still waiting for someone to help me on this matter?

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to SylviaCro.

[Addie15]

Update-We are closing the chat with SylivaCro as the matter is now resolved. If there is anything else in the future we can help with, please do not hesitate to reach out. Thank you.

[Jess1E]

Hi there, I have the exact same problem. Can we resolve it please?