Cant log on to my messages in my account

[JohnS50]

Every time i try to click on "my messages" in my sky account the following message comes up: .

Bad Request

Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.

I have tried different browsers on my PC but the same thing happens.Any ideas why?

Many Thanks

John S

[Mark39]

Try closing all Sky.com webpages and clearing your browser cache. Or try 'my messages' using your browser's provacy/incognito mode.

[MarkGoldsmith]

In addition to the advice offered by @Mark39.

If you are running any type of VPN on your PC, you will likely need to disable it. Some parts of the Sky website will not work when connected to any sort of VPN.

[JohnS50]

Thank you for prompt reply.Have tried clearing cache and this didn't work.I then tried incognito  as you suggested and this DID work. No idea why but it works  in incognito mode but still not in normal despitre clearing the cache.

👍

[Mark39]

---

@JohnS50 wrote:

Thank you for prompt reply.Have tried clearing cache and this didn't work.I then tried incognito  as you suggested and this DID work. No idea why but it works  in incognito mode but still not in normal despitre clearing the cache.

👍

---

Incognito mode is useful because it disregards any cookies, history, temp files etc, so it suggests that your browser cache may not have been completely clean (it happens!).  The main  thing is it worked 🙂