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Discussion topic: Cant change payment details

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This message was authored by: 8CEqwGG

Cant change payment details

I get an error "Sorry something has gone wrong" when I try to change my billing details. My current card has expired.

 

I have tried over multiple days on multiple devices.

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This message was authored by: caesarome

Re: Cant change payment details

Posted by a Superuser, not a Sky employee. Find out more

@8CEqwGG 

Give Sky a call.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

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This message was authored by: Yaz11

Re: Cant change payment details

Hi was wondering if you know how to change card details ? I'm new to sky and waiting for my package but I too get the same message as I need to change my card details. 
Many thanks. 
Yaz 

This message was authored by: caesarome

Re: Cant change payment details

Posted by a Superuser, not a Sky employee. Find out more

@Yaz11 

You will need to follow the advice already given and call Sky.

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This message was authored by: 8CEqwGG

Re: Cant change payment details

I ended up having to call, I dont think there is another way.

Calling was successful.

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