Cant change my email address

[Highpoint232]

I want to change my email address but keep getting an error message 

[Mark39]

You can't change your actual email address,  you would have to create a new email account with a different provider.

Or do you mean your Sky contact email address?

[Highpoint232]

Sky contacting

[caesarome]

@Highpoint232 

Do you mean your account email address as listed here:

https://www.sky.com/myaccount/my-details

If so are you trying to change it to a Sky one or something else ?

[Highpoint232]

I've been on my sky app and everything time I try to change my contact email its says error can someone please escalate this for me

[GD1]

@Highpoint232  Have you tired thorugh a web browser before we escalate?  https://www.sky.com/myaccount/my-details

[caesarome]

@Highpoint232 

You havent  answered my question I  asked you about the email address you are changing it to.

[Highpoint232]

Yes I've tried just says error

[Highpoint232]

My bt email is closing down so want to change it to my Google mail

[Highpoint232]

Could you please escalate this for me 

[caesarome]

@Highpoint232 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Highpoint232 an invite to chat.

[Lisa-P1987]

Update - spoken to @Highpoint232. We have amended the email address for correspondence, but the customer has to call as they need their Sky ID amending too. 

[483]

I am having the same problem. It won't allow me to update my email/contact info on my account. 

I have tried through webpage and app. Error keeps appearing. Please help as my outlook email is disabled. 

[caesarome]

@483 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.