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Discussion topic: Cant change my email address

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This message was authored by Highpoint232 This message was authored by: Highpoint232

Cant change my email address

I want to change my email address but keep getting an error message 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Cant change my email address

Posted by a Superuser, not a Sky employee. Find out more

You can't change your actual email address,  you would have to create a new email account with a different provider.

 

Or do you mean your Sky contact email address?

Highpoint232
Topic Author
This message was authored by Highpoint232 This message was authored by: Highpoint232

Re: Cant change my email address

Sky contacting
This message was authored by caesarome This message was authored by: caesarome

Re: Cant change my email address

Posted by a Superuser, not a Sky employee. Find out more

@Highpoint232 

Do you mean your account email address as listed here:

 

https://www.sky.com/myaccount/my-details

 

If so are you trying to change it to a Sky one or something else ?

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Highpoint232
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This message was authored by Highpoint232 This message was authored by: Highpoint232

Re: Cant change my email address

I've been on my sky app and everything time I try to change my contact email its says error can someone please escalate this for me
This message was authored by GD1 This message was authored by: GD1

Re: Cant change my email address

Posted by a Superuser, not a Sky employee. Find out more

@Highpoint232  Have you tired thorugh a web browser before we escalate?  https://www.sky.com/myaccount/my-details

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by caesarome This message was authored by: caesarome

Re: Cant change my email address

Posted by a Superuser, not a Sky employee. Find out more

@Highpoint232 

You havent  answered my question I  asked you about the email address you are changing it to.

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Highpoint232
Topic Author
This message was authored by Highpoint232 This message was authored by: Highpoint232

Re: Cant change my email address

Yes I've tried just says error

 

 

Highpoint232
Topic Author
This message was authored by Highpoint232 This message was authored by: Highpoint232

Re: Cant change my email address

My bt email is closing down so want to change it to my Google mail

Highpoint232
Topic Author
This message was authored by Highpoint232 This message was authored by: Highpoint232

Re: Cant change my email address

Could you please escalate this for me 

This message was authored by caesarome This message was authored by: caesarome

Re: Cant change my email address

Posted by a Superuser, not a Sky employee. Find out more

@Highpoint232 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cant change my email address

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Highpoint232 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Cant change my email address

Posted by a Sky employee

Update - spoken to @Highpoint232. We have amended the email address for correspondence, but the customer has to call as they need their Sky ID amending too. 

Thanks

Lisa - Sky Tech Team Expert
This message was authored by 483 This message was authored by: 483

Re: Cant change my email address

I am having the same problem. It won't allow me to update my email/contact info on my account. 

 

I have tried through webpage and app. Error keeps appearing. Please help as my outlook email is disabled. 

This message was authored by caesarome This message was authored by: caesarome

Re: Cant change my email address

Posted by a Superuser, not a Sky employee. Find out more

@483 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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