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Discussion topic: Cannot speak to anyone about my account has not downgraded when I requested this on 4/1/23………

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This message was authored by Steph+Brookes This message was authored by: Steph+Brookes

Cannot speak to anyone about my account has not downgraded when I requested this on 4/1/23………

I downgraded my account on the 4/01/2023..........this has not gone through.........spoke to someone 10/02/2023 who said they would downgrade with immediate effect and sort my bill out to show this. My tv has still not downgraded, I still have a £116 bill which is meant to be £42 and now I cannot contact sky customer services until I pay my bill of £116?! (Which I will not be paying as I have screen shots of me downgrading in January) I cannot afford this bill and I do not know what to do 😞


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Cannot speak to anyone about my account has not downgraded when I requested this on 4/1/23………

Posted by a Superuser, not a Sky employee. Find out more

You could put in a complaint as you can fill in this form:

 

https://www.sky.com/help/complaints

 

And while it appears Sky have made the mistake here it would be to your advantage to pay the bill as they are more likely to correct this if you account is up to date billing wise then if it isn't.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cannot speak to anyone about my account has not downgraded when I requested this on 4/1/23………

Posted by a Superuser, not a Sky employee. Find out more

@Steph+Brookes 

So as you can't get through to Sky until you've paid I take it your services are restricted? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome Answer

Re: Cannot speak to anyone about my account has not downgraded when I requested this on 4/1/23………

Posted by a Superuser, not a Sky employee. Find out more

You could put in a complaint as you can fill in this form:

 

https://www.sky.com/help/complaints

 

And while it appears Sky have made the mistake here it would be to your advantage to pay the bill as they are more likely to correct this if you account is up to date billing wise then if it isn't.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Steph+Brookes
Topic Author
This message was authored by Steph+Brookes This message was authored by: Steph+Brookes

Re: Cannot speak to anyone about my account has not downgraded when I requested this on 4/1/23………

No my services are still on. I've been having the messages about channels going off for about a month but nothing happened as yet 

Steph+Brookes
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This message was authored by Steph+Brookes This message was authored by: Steph+Brookes

Re: Cannot speak to anyone about my account has not downgraded when I requested this on 4/1/23………

Thank you I've put in complaint 

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